HM777 Privacy Policy — How We Handle Your Data in Pakistan

1 What Personal Information We Collect

When you register and use HM777, we collect certain personal information from you. The specific information collected depends on the stage of your interaction with the platform — some is collected at registration, some at the point of identity verification and some during ongoing use of the service.

All information collected by HM777 is necessary for the safe operation of the platform. We do not request information beyond what is reasonably needed for the purposes described in this policy. Where you provide optional profile details — such as a preferred username beyond your registered name — this information is stored but not shared externally.

2 How We Use Your Personal Information

HM777 uses the personal information it collects for the following specific purposes:

• Account management: To create and maintain your HM777 account, verify your login, manage your PKR balance and provide you with access to games and services.
• Payment processing: To receive PKR deposits from your JazzCash, Easypaisa, Raast or bank account and to send withdrawal amounts back to your verified payment method.
• Identity verification: To confirm your age, identity and the legitimacy of your account as required by our internal anti-fraud and responsible gaming procedures.
• Security and fraud prevention: To detect and prevent unauthorised account access, money laundering, bonus abuse, bot activity and other forms of misuse of the platform.
• Customer support: To respond to queries, resolve disputes and provide assistance when you contact the HM777 support team.
• Platform improvement: To analyse aggregated usage patterns and improve the performance, design and game selection of the platform for Pakistani players.
• Communications: To send you account notifications, transaction confirmations and, where you have opted in, promotional communications about HM777 offers.
• Responsible gaming: To monitor account activity for signs of problem gambling and to apply deposit limits or self-exclusion when requested or required.

HM777 does not use your personal information to build marketing profiles for sale to third parties or to serve behavioural advertising from external networks. Any communication from HM777 is directly related to your account and your use of the platform.

3 Payment Information and PKR Transactions

All financial transactions on HM777 are processed in Pakistani Rupees. PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and cards are handled through secure payment gateways that meet industry security standards. HM777 does not store full card numbers, complete mobile banking PINs or full bank account credentials on its own servers.

Payment information provided to complete a deposit or withdrawal is handled at the gateway level using tokenisation — a process where sensitive payment details are replaced with a secure identifier that cannot be used for unauthorised transactions. The transaction record — the amount, date, payment method type and account name — is stored on HM777 systems for account management and dispute resolution purposes.

All payment methods used on your HM777 account must be registered in your own name. Payments made from accounts belonging to another person are not permitted. Where a third-party payment is identified, the deposit will be returned, the account may be restricted and the matter escalated for review.

4 Identity Verification (KYC)

HM777 requires identity verification — commonly referred to as Know Your Customer or KYC — before processing your first withdrawal. This is a standard practice across online gaming platforms and serves to confirm that your account is operated by the person who registered it, that you meet the minimum age requirement of 18 years and that funds in the account belong to you.

Typically, KYC verification on HM777 requires:

• A clear copy of your CNIC (both sides) or valid passport.
• A recent proof of address, such as a utility bill or bank statement showing your name and address — dated within the last three months.
• In some cases, a selfie photograph may be requested alongside the identity document to confirm it matches.

Documents submitted for KYC verification are processed securely by the HM777 compliance team. They are not shared with any third party beyond what is strictly necessary for fraud prevention and regulatory compliance purposes. Documents are retained for the period described in Section 8 of this policy and then securely deleted.

HM777 may request additional documentation beyond the standard KYC set in certain circumstances — such as when a withdrawal of a particularly large PKR amount is requested or when account activity triggers an internal review. In such cases, you will be notified via your registered email address and given a clear window to provide the requested documents.

5 Cookies and Tracking Technologies

HM777 uses cookies — small text files stored on your device — and similar technologies to support the operation of the platform. Cookies help us keep you logged in during your session, remember your preferences and understand how different parts of the platform are being used by Pakistani players so we can make improvements.

The types of cookies used on hm777.fun include:

• Essential cookies: Required for the platform to function. These handle session authentication, security tokens and basic platform navigation. Disabling these in your browser will prevent you from logging in to your HM777 account.
• Analytics cookies: Used to collect aggregated, anonymised data about how visitors use the platform — which pages are visited most, how long sessions last and where users navigate from. This data helps us improve the platform experience.
• Preference cookies: Remember settings you have applied within your HM777 account — such as language preferences or responsible gaming tool configurations — so you do not need to set them on each visit.

HM777 does not use third-party advertising cookies or cross-site tracking cookies that follow your activity on other websites outside of hm777.fun. You can manage cookie settings through your browser, though disabling essential cookies will affect your ability to access the platform. Most modern browsers provide options to view, delete and block specific cookies.

6 When We Share Your Data

HM777 does not sell, rent or commercially share your personal information with external parties. There are, however, specific limited circumstances in which your data may be shared with third parties:

• Payment processors: Information necessary to complete your PKR deposit or withdrawal is shared with the relevant payment gateway — JazzCash, Easypaisa, Raast or your bank. Only the information required for the specific transaction is shared.
• Identity verification providers: Where third-party KYC verification services are used to process document checks, the relevant documents and information are shared with that provider under a data processing agreement that prohibits secondary use.
• Game software providers: Certain game providers may receive anonymised session data to deliver their games correctly through the platform. Personal identifying information is not shared with game studios.
• Legal requirements: Where HM777 is required to share information by a valid legal process — such as a court order or formal regulatory request — we will comply with the legal obligation. We will notify you where we are legally permitted to do so.
• Fraud and security: Where there is a genuine and specific fraud risk, account information may be shared with fraud prevention services or law enforcement agencies. This is handled on a case-by-case basis and is not a routine practice.

All third parties that receive data from HM777 under the above circumstances are required to handle it in accordance with data protection principles equivalent to those described in this policy and are prohibited from using it for any purpose beyond the specific task for which it was shared.

7 How We Protect Your Data

HM777 implements a range of technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure or destruction. These measures are reviewed and updated regularly to address evolving security risks.

• SSL Encryption: All data transmitted between your browser or app and hm777.fun servers is encrypted using 256-bit SSL. Look for the padlock icon in your browser address bar when you visit the platform.
• Two-Factor Authentication (2FA): Optional 2FA is available to all HM777 account holders and is strongly recommended. With 2FA enabled, a second verification step is required when logging in from an unrecognised device.
• Biometric Login: The HM777 mobile app supports fingerprint or face recognition login on compatible Android and iOS devices, providing a fast and secure alternative to password entry.
• Server Security: Account data and transaction records are stored on secured servers with access controls limiting who within the HM777 team can view sensitive account information.
• Intrusion Detection: Automated systems monitor platform traffic for patterns associated with unauthorised access attempts, brute-force attacks and other security threats.

While HM777 takes these precautions seriously, no online system is completely immune to security risks. You play an important role in keeping your account secure by using a strong, unique password, enabling 2FA and not sharing your login credentials with anyone.

8 How Long We Keep Your Data

HM777 retains your personal data for as long as your account is active and for a defined period after account closure. The retention periods below reflect operational, legal and fraud prevention requirements:

• Active account data: Retained for the lifetime of your HM777 account, including your registration details, gaming history and transaction records.
• KYC documents: Retained for a minimum of five years after account closure to satisfy anti-money laundering and fraud prevention record-keeping requirements.
• Transaction records: PKR deposit and withdrawal history retained for a minimum of five years after the date of the transaction.
• Closed account data: Basic account identifiers retained for up to seven years after closure in case of future dispute investigation or legal requirement. Game and session data is anonymised after this period.
• Support communications: Live chat logs and email correspondence retained for two years after the conversation, then deleted or anonymised.

When data is no longer required under these retention periods, it is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual player.

9 Your Rights Over Your Personal Data

As an HM777 account holder, you have the following rights in relation to the personal information held about you. To exercise any of these rights, contact the HM777 support team with your registered account details and a clear description of your request.

To submit a data request, contact the HM777 support team at [email protected] from the email address registered to your account, and clearly describe the right you wish to exercise. We aim to respond to all verified data requests within 30 days.

10 Changes to This Privacy Policy

HM777 reviews this Privacy Policy periodically and may update it to reflect changes in how the platform operates, new legal requirements or improvements to our data handling practices. When the policy is updated, the "Last Updated" date at the top of this page is revised accordingly.

For material changes that significantly affect how your personal information is used, HM777 will notify registered players via their registered email address before the changes take effect. Your continued use of hm777.fun after the notification period constitutes your acceptance of the revised policy.

If you have questions about this Privacy Policy or want to understand how a specific aspect of data handling affects your HM777 account, please contact the support team. We are happy to explain anything that is not clear in plain terms.